Money-back guarantee

Every order placed with Leader Pharma comes with a 30-day money-back guarantee.

How to cancel

An order can be cancelled within 24 hours after it is placed. Once that window has passed, the parcel is on its way and can no longer be cancelled — but you may refuse it when it is delivered.

Full refund within 30 days

Get in touch with our customer service within 30 days after your parcel arrives to receive a full refund.

Medicines from opened packs

Legal rules and regulations do not allow us to take back medicines once a package has been opened.

Lost or damaged parcels

If your parcel is damaged on arrival or does not arrive, contact us and we will reship the order or refund your payment. Shipping insurance fees are not refunded.

Questions about a refund or cancellation? Visit our contact page or call +44 20 3835 4834. Delivery times are on the Shipping page.